Usability Testing

User Centered Design is all about making services and products user friendly and improving users’ experience. Usability Testing helps evaluate performance, ergonomics, perception, mental models and usefulness of the functions and features of a design.

< An international, multilingual, lab based, UT setup for conducted by Design Director Atul N Joshi in Europe.

> Usability Tests are conducted to gain qualitative understanding and quantitative measures for usability of a design.
> Two broad types of Usability Tests can be conducted depending on the goals and time of test.
1) Formative Tests- Typically conducted while in the process of designing. The data mined through formative tests can help formation and further development of the design.
2) Summative Tests- Typically conducted to measure compliance with pre-set design success criteria. These tests are done post major releases or on completion of a design lifecycle. The aim is to measure how successfully the design meets its pre-set usability objectives.

< Design Director Atul N Joshi conducts a UT in DI's facility on an accounting application while a Chartered Accountant uses it.